Where do you ship to?
We currently ship within Canada, the United States, the UK, all of Europe, Australia, New Zealand, Philippines and many more countries. Shipping cost estimate will be available at checkout.
Where are you based?
We are based out of Toronto, Canada. We ship to our customers from Toronto but also from Niagara Falls, New York for our US customers.
How long will it takes for me to get my package?
The shipping estimate is available for you at checkout before you confirm your order. For our Canadian and US customers, the usual delivery time is 3-5 business days. International customers will typically be 10-15 business days. If you are in a rush, we also offer express shipping for an additional fee.
We often ship in Canada with Canada Post and USPS within the United States.
Can I return a product if it is defective?
Yes. We always do quality control before shipping any products to you, but sometimes things happen and items could get damaged during transit. If you receive a defective/damaged item, please contact us at email@example.com with a photo and details of the defect within 7 days of the reception of the package.
Once we receive the photo showing the defect, we’ll fully examine it and notify you via e-mail within 1-2 business days whether you’re eligible to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we’ll either replace the product if still available or refund the purchase price using the original method of payment if the product is now sold out.
Do you allow exchanges or returns?
We’re happy to help you exchange your order for another item or for store credit within 30 days of the original reception date of the product if it’s unused, undamaged, and has all its original tags intact. If you would prefer a refund, we only offer refund for up to 7 days after the reception of the product. Read our Return & Refund policy for more details.
Once you have contacted us for an exchange or a return, we will provide you with a return label in order for you to send us back the item. After we receive the items back, we’ll issue you a refund or exchange for the purchased cost of your item(s), however this exclude the shipping charge you might have paid. Shipping charges for all returns will be prepaid by you. Please contact us at firstname.lastname@example.org as soon as possible to ensure we can help you find the best solution.
Do I have to pay for duties before I receive my package?
For our customers in Canada and USA, no.
Other countries might charge customs duties and if this is the case you will be informed and billed by the courier on delivery. Unfortunately, we cannot take responsibility for any of these costs. We will try to inform you by email before shipping the item if we think there might be duties when you receive the product based on experience with past customers.